Refund policy

We offer a 30-day return policy, meaning you have 30 days from the time you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with all tags attached, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at diluodingzhi@gmail.com. Please note that returns must be sent to the following address: 11670 Pescara Rd,Rancho Cucamonga,CA 91701

If your return is approved, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related inquiries at diluodingzhi@gmail.com.

 

Damages and related issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you’ve received the wrong item, please contact us immediately. This will allow us to investigate the issue and resolve it promptly.

 

Exceptions/Items that cannot be returned
Certain types of items cannot be returned. These include perishable goods like food, flowers, and plants; custom-made products such as those ordered specifically or personalized items; and personal care products like beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you currently have, and once the return is approved, purchase the new item separately.

 

European Union: 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide a justification. As mentioned earlier, the item must be in the same condition in which it was received: unworn or unused, with all tags still attached, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and credit the refund to your account.
If more than 15 business days have passed since we approved your return, please contact us at diluodingzhi@gmail.com.